ResQ Rangers / Roadside

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OPEN TIME

Mon-Sun | 24 Hours

Dispatch Phone #

Dispatch ALL: (833)RES-QTOW
(833) 737-7869
College Station/Bryan: (979) 231-7002

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About The Q

ULTRA FAST RESPONSE TIMES

24/7 emergency towing

All Areas

(833) 737-7869

College Station
Bryan

(979) 231-7002

PRIVACY POLICY

Last Updated: December 22, 2025
At ResQ Rangers (also known as “The Q”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://resqrangers.com (the “Site”), contact us for roadside assistance or towing services, or interact with our services. By using our Site or services, you consent to the practices described in this policy.We provide 24/7 towing and roadside assistance services, emphasizing fast, safe, and affordable help. Our privacy practices are designed to support these goals while respecting your rights. If you have questions about this Privacy Policy, please contact us at dispatch@resqrangers.com or by phone at 833-737-7869.
 
1. Information We Collect

We collect information to provide and improve our services, respond to your inquiries, and enhance your experience. The types of information we may collect include:

Personal Information

  • Contact Details: Name, phone number, email address, and location (e.g., GPS coordinates or address provided during a service request).
  • Service-Related Data: Vehicle details (make, model, license plate), description of the issue (e.g., flat tire, lockout), and payment information (if applicable, processed securely via third-party providers).
  • Communication Records: Details from phone calls, texts, or emails, including timestamps and call logs for quality assurance.
  •  

This information is typically collected when you:

  • Call or text our dispatch line for assistance.
  • Submit inquiries via any contact forms on the Site (if available).
  • Provide details during service delivery.
  •  

Non-Personal Information

  • Usage Data: IP address, browser type, device information, pages visited, time spent on the Site, and referral sources. This helps us understand Site performance and user behavior.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to:
    • Remember your preferences (e.g., language settings).
    • Analyze Site traffic (e.g., via Google Analytics).
    • Enable essential functions like navigation.
    •  

You can manage cookies through your browser settings. Our Site does not require cookies for core functionality but uses them for analytics.Information from Third Parties

  • We may receive data from partners, such as insurance providers or mapping services (e.g., Google Maps for location verification), to facilitate quick response times.

 

We do not collect sensitive information (e.g., racial or ethnic origin, health data) unless voluntarily provided in an emergency context and only as necessary for service delivery.

2. How We Use Your Information

We use the information we collect to:

  • Provide Services: Dispatch assistance, track your location for rapid response, and complete towing or roadside repairs.
  • Communicate: Send service confirmations, updates, or follow-up surveys via phone, text, or email.
  • Improve Operations: Analyze usage patterns to enhance response times, service quality, and Site usability.
  • Marketing (with Consent): Send promotional offers, newsletters, or referral incentives (e.g., our “Refer a Friend” program). You can opt out at any time.
  • Legal Compliance: Fulfill legal obligations, resolve disputes, or prevent fraud.
  • Analytics: Generate anonymized reports on service trends (e.g., common roadside issues in College Station/Bryan).

 

We retain personal information only as long as necessary for these purposes or as required by law (e.g., up to 7 years for billing records).

3. Sharing Your Information

We do not sell your personal information. We may share it in limited circumstances:

  • Service Providers: With trusted third parties who assist us, such as payment processors (e.g., Stripe), mapping tools (e.g., Google), or dispatch software vendors. These parties are contractually obligated to protect your data.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • Legal Requirements: If required by law, subpoena, or government request, or to protect our rights, safety, or property.
  • With Your Consent: For example, sharing details with your insurance provider at your request.

 

All sharing is done securely, and we limit access to what is necessary.

4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
 
  • Encryption for data in transit (e.g., HTTPS on the Site).
  • Access controls for our systems.
  • Regular security audits and employee training.

 

While no system is impenetrable, we strive to minimize risks. In the event of a data breach, we will notify affected individuals as required by law.

5. Your Privacy Rights
Depending on your location, you may have rights under laws like the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), or similar:
 
  • Access: Request a copy of your personal information.
  • Correction: Update inaccurate data.
  • Deletion: Request removal (subject to legal retention requirements).
  • Opt-Out: From marketing communications or cookie tracking.
  • Do Not Sell: We do not sell data, but you can opt out of any future sharing.

 

To exercise these rights, contact us at dispatch@resqrangers.com. We respond within 45 days (or 90 days for complex requests) and verify your identity to prevent unauthorized access.
 
6. Children's Privacy
Our services and Site are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we learn we have done so, we will delete it promptly. Parents or guardians should contact us if they believe their child has provided information.
 
7. International Data Transfers

ResQ Rangers operates primarily in the United States (e.g., Texas). If you are outside the US, your information may be transferred to and processed in the US, where privacy laws may differ. We ensure adequate protections, such as standard contractual clauses for international transfers.

8. Third-Party Links and Services

Our Site may link to external sites (e.g., social media or partners). We are not responsible for their privacy practices. Review their policies before providing information.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will post the revised version on the Site with an updated “Last Updated” date. Significant changes will be notified via email or a Site banner. Continued use of our services after changes constitutes acceptance.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please reach out:

 

Thank you for trusting ResQ Rangers with your roadside needs. Your privacy is our priority—drive safe!

Additional Policies:

Privacy Policy: 

Sharing of Personal Information: 
ResQ Rangers will not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.

Opting Out of Text Messages:
You have the right to opt out of receiving text messages from ResQ Rangers at any time. To opt-out, you can reply “STOP” to any text message you receive from us. 

Consent and Opt-In:
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.